The following is a simple set of guidelines to help us provide you with a reliable delivery service. It explains how we operate, what you can expect from us, and what we need from you to ensure we deliver as promised.
Legal Status: Connect Cambridge Ltd is a limited company with registration number 16241672. The registered office is at The Bike Depot, 140 Cowley Road, Cambridge, CB4 0DL.
We are VAT registered; all our services are quoted without VAT which will be added at the standard rate on all invoices.
We will always notify you in advance if our quoted price is altered. These prices are correct as of May2025. We will always notify you in advance if our quoted price is altered.
We ask you for your co-operation in keeping our waiting times at pick-up and delivery to a minimum. If we do have to wait for more than 5 minutes we will charge you as a fraction of our hourly rate. (60minute wait = £26)
Items for delivery must be clearly addressed, appropriately packaged and ready for despatch at the agreed pick-up time.
If no one is in to collect the delivery, we will have to return the item and re-deliver if required as a separate charge.
Connect Cambridge is covered by Public and Products liability insurance to a £5,000,000 limit of indemnity and Employers’ Liability to £10,000,000.
Please inform us if your goods are particularly valuable and we will be happy to arrange specialist goods in transit insurance. In the absence of such insurance, loss or damage to any Consignment shall be limited to a maximum of £50, whether such loss or damage was due to the fault or negligence of Connect Cambridge or otherwise. Connect Cambridge shall not in any circumstances be liable for any indirect loss or damage or for loss of profit.
Customers will be invoiced monthly, with payment please within 30 days of invoice.
Our normal business hours are 8.00am to 5.00pm Monday to Friday. If evening or weekend delivery is required, please ensure these are booked during normal business hours. We will not usually answer routine calls during these times.
Get in touch today to discover how we can serve your business efficiently.